• You have the right to return your order within only one day of receipt or exchange it within three days without giving any reason to do so.
• The deadline to return or exchange your order is one day after you receive it or when a third party you have designated, not the carrier, receives it.
• In order to exercise your right to return or exchange your order, you must inform us of your decision by means of a clear and written statement by:

 Send an e-mail to: info@hams-eg.com

 Contact us on the phone number: +201026292968

• You will be compensated no later than 14 days from the day we receive the returned products. We will use the same payment methods you used for the order, and you will not incur any fees for such payment.

In order for products to be eligible for return or exchange, please ensure the following:

 Receiving the product to be returned within only one day or 3 days for the product to be replaced.

 Not to use the product and return it in its original packaging and condition and attached to the invoice.

 You must confirm the details before completing the order, otherwise you must pay any costs resulting from the replacement and return of shipping and delivery expenses and others.

 You have the right to exchange or return without paying any additional costs in the event of a manufacturing defect in the product or if you received a different product than the requested one.

• Goods cannot be returned or exchanged in the following cases:

 Products that cannot be returned as a result of their nature or rapid deterioration.

 Products that have been opened after delivery or have been exposed to conditions related to health protection or hygiene.

 Products that are mixed after delivery, according to their nature, with other items.

 We reserve the right to refuse to return or exchange any product that does not meet the above return conditions at our sole discretion.

• Only regular priced products may be returned or exchanged. Unfortunately, products with special offers cannot be refunded

• YOU ARE RESPONSIBLE FOR THE COST AND RISK OF RETURNING THE PRODUCTS TO US. You must send the returned products to the following address:

Cairo Governorate – Al-Zaytoun – the beginning of Toman Bay Street – Ibn Sendar Square – in front of Manshiet Al Bakri – Building 4 – Al Samah Tower

• We cannot be held responsible for goods damaged or lost in return shipping. That’s why we recommend a secure and trackable mail service.
• We cannot issue a refund without actual receipt of the merchandise or proof of receipt of the return.

• In case of a refund of the value of the returned products:
•  Once we receive the product, we will send you an email to let you know that we have received the returned product. We will also notify you whether or not your refund has been approved.
•  If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain period of days.
• In the case of late or missing refunds:
•  If you haven’t got your money back, first check your bank account again.
•  Then contact your credit card company, it may take some time before your refund is officially posted.
•  Next, contact your bank. There is often some processing time before a refund is posted.
•  If you have done all this and have not received your refund yet, please contact us at: info.hams-eg.com

• Please contact us via:
• o Send an e-mail to: info@hams-eg.com
• Contact us on the phone number: +201026292968