{"id":11284,"date":"2021-12-24T20:02:08","date_gmt":"2021-12-24T20:02:08","guid":{"rendered":"https:\/\/manzanillaoro.com\/\/return-and-exchange-policy\/"},"modified":"2022-01-07T18:15:25","modified_gmt":"2022-01-07T18:15:25","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/manzanillaoro.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and exchange policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11284\" class=\"elementor elementor-11284\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1095167 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1095167\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-333f9de\" data-id=\"333f9de\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-91df6d0 elementor-widget elementor-widget-heading\" data-id=\"91df6d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Thank you for shopping with Manzanilla Oro<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd41cdb elementor-widget elementor-widget-heading\" data-id=\"dd41cdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The following terms of return or exchange apply to any products you have purchased with us.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-9831113 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9831113\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8384a37\" data-id=\"8384a37\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a69e832 elementor-widget elementor-widget-accordion\" data-id=\"a69e832\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1741\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1741\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">WHAT IS THE RETURN AND EXCHANGE POLICY FOR ORDERS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1741\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1741\"><ul><li>You have the right to return your order within only one day of receipt or exchange it within three days without giving any reason to do so.<\/li><li>The deadline to return or exchange your order is one day after you receive it or when a third party you have designated, not the carrier, receives it.<\/li><li>In order to exercise your right to return or exchange your order, you must inform us of your decision by means of a clear and written statement by:<\/li><\/ul><p>\uf0fc Send an e-mail to: info@hams-eg.com<\/p><p>\uf0fc Contact us on the phone number: +201026292968<\/p><ul><li>You will be compensated no later than 14 days from the day we receive the returned products. We will use the same payment methods you used for the order, and you will not incur any fees for such payment.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1742\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1742\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">WHAT ARE THE TERMS OF RETURN AND EXCHANGE OF PRODUCTS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1742\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1742\"><p>In order for products to be eligible for return or exchange, please ensure the following:<\/p><p>\uf0fc Receiving the product to be returned within only one day or 3 days for the product to be replaced.<\/p><p>\uf0fc Not to use the product and return it in its original packaging and condition and attached to the invoice.<\/p><p>\uf0fc You must confirm the details before completing the order, otherwise you must pay any costs resulting from the replacement and return of shipping and delivery expenses and others.<\/p><p>\uf0fc You have the right to exchange or return without paying any additional costs in the event of a manufacturing defect in the product or if you received a different product than the requested one.<\/p><p>\u00a0<\/p><ul><li>Goods cannot be returned or exchanged in the following cases:<\/li><\/ul><p>\uf0fc Products that cannot be returned as a result of their nature or rapid deterioration.<\/p><p>\uf0fc Products that have been opened after delivery or have been exposed to conditions related to health protection or hygiene.<\/p><p>\uf0fc Products that are mixed after delivery, according to their nature, with other items.<\/p><p>\uf0fc We reserve the right to refuse to return or exchange any product that does not meet the above return conditions at our sole discretion.<\/p><p>\u00a0<\/p><ul><li>Only regular priced products may be returned or exchanged. Unfortunately, products with special offers cannot be refunded<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1743\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1743\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HOW DO I RE-SHIP PRODUCTS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1743\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1743\"><ul><li>YOU ARE RESPONSIBLE FOR THE COST AND RISK OF RETURNING THE PRODUCTS TO US. You must send the returned products to the following address:<\/li><\/ul><p>Cairo Governorate &#8211; Al-Zaytoun &#8211; the beginning of Toman Bay Street &#8211; Ibn Sendar Square &#8211; in front of Manshiet Al Bakri &#8211; Building 4 &#8211; Al Samah Tower<\/p><ul><li>We cannot be held responsible for goods damaged or lost in return shipping. That&#8217;s why we recommend a secure and trackable mail service.<\/li><li>We cannot issue a refund without actual receipt of the merchandise or proof of receipt of the return.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1744\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1744\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HOW CAN I GET BACK THE VALUE OF THE RETURNED PRODUCTS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1744\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1744\"><ul><li>In case of a refund of the value of the returned products:<\/li><li>\uf0fc Once we receive the product, we will send you an email to let you know that we have received the returned product. We will also notify you whether or not your refund has been approved.<\/li><li>\uf0fc If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain period of days.<\/li><li><strong> In the case of late or missing refunds:<\/strong><\/li><li>\uf0fc If you haven&#8217;t got your money back, first check your bank account again.<\/li><li>\uf0fc Then contact your credit card company, it may take some time before your refund is officially posted.<\/li><li>\uf0fc Next, contact your bank. There is often some processing time before a refund is posted.<\/li><li>\uf0fc If you have done all this and have not received your refund yet, please contact us at: info.hams-eg.com<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1745\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1745\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">CONNECT WITH US<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1745\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1745\"><ul><li>Please contact us via:<\/li><li>o Send an e-mail to: info@hams-eg.com<\/li><li>Contact us on the phone number: +201026292968<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping with Manzanilla Oro The following terms of return or exchange apply to any products you have purchased with us. WHAT IS THE RETURN AND EXCHANGE POLICY FOR ORDERS? You have the right to return your order within only one day of receipt or exchange it within three days without giving any [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"_joinchat":[],"footnotes":""},"class_list":["post-11284","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return and exchange policy - Manzanilla Oro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/manzanillaoro.com\/en\/return-and-exchange-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and exchange policy - Manzanilla Oro\" \/>\n<meta property=\"og:description\" content=\"Thank you for shopping with Manzanilla Oro The following terms of return or exchange apply to any products you have purchased with us. 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